POLICIES & WARRANTY

CUSTOMER CARE

GNM Sales and Distribution is a distributor of Wishbone products in Southern Africa.

TERMS AND CONDITIONS

This website is owned and operated by GNM Sales and Distribution. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors golf equipment. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

ELECTRONIC COMMUNICATIONS

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-COMMERCE & PRIVACY

The Website (www.golf-leisure.com) sells golf goods online by Eft and Credit Card. The use of any golf equipment bought from this Website is at the purchaser’s risk. The purchaser / user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the golf equipment sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or  spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address. Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received for any reason. This may occur if there is a pricing error, stock is insufficient, or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the GNM Sales and Distribution at  P.O.Box 98149, Sloane Park, 2152 or orders@gnmsales.co.za

PAYMENT METHODS
  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

UPDATING OF TERMS & CONDITIONS

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

PRODUCT AVAILABILITY & PRICING

We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

 
PRIVACY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

LIMITED WARRANTY

Wishbone Golf Limited warrants to the original owner-user that this Product will be free from defects in material or workmanship. This warranty is limited to 24 months from the date of original purchase, whether or not actual use. Should manufacturing or material faults become apparent within the warranty period, Wishbone Golf Ltd will repair or replace the Product within the geographical area covered by the warranty. We will cover the costs of labour and materials in case of repair or replacement.

How to Report a Problem
If you have any problems, questions or want to offer feedback on any of our Products please email our customer care team customerservices@wishbone.golf


When contacting us with a warranty problem please provide the following information:

  • Copy of proof of original purchase from an authorised retailer

  • A precise description of the defect (including pictures or videos where possible)

 

Warranty Conditions

  1. The Product must have been purchased from an approved dealer or distribution partner of Wishbone Golf Ltd.

  2. Defects are eliminated either through repair or replacement at Wishbone Golf Ltd discretion. Wishbone Golf Ltd covers the labour and material costs for either repair or replacement. This does not result in an extension of the warranty period. Additionally, this does not result in a refund or reduction of the original purchase price. Wishbone Golf Ltd can only be held liable for losses or damages with regard to the repairing or replacing of a product. Compensation for any other damages is not covered.

  3. Should Wishbone Golf Ltd choose to replace the product, then the replacement product has to be identical, of similar kind and/or value.

  4. Any transporting of the product related to the warranty process is done so at the cost and risk of the sender.

  5. This warranty does neither affect the legal consumer rights and the effective and applicable laws of the individual countries, nor the consumer rights against the dealer resulting from the purchase agreement.

  6. Excluded from the warranty are:

a. regular product maintenance of products, such as cleaning of areas around wheel bearings, front wheel assembly area and folding hinge.
b. repairs caused by normal or expected wear and tear on parts;
c. damages or defect caused by improper use of the product including the use of the product for any other than the intended purposes or handling contrary to Wishbone Golf Ltd instructions for proper handling, maintenance, care, or storage or;
d. damages or defects caused by improper installation or handling of the product in any way in violation of the technical or safety standards of the country in which the product is used, or
e. damage caused by overloading of the golf cart in excess of 16kgs maximum load weight permitted.
f. damages caused by accidents, force, lightning strike, liquid, fire, or any other imponderable risks that Wishbone Golf Ltd can neither predict nor influence;
g. repairs, technical modifications, or maintenance carried out by the customer himself or non-authorised third parties;
h. improper packaging or handling during transport from the customer. (Please note that proper packaging of products submitted for repairs is the responsibility of the customer.); and
i. defects in systems to which the Wishbone Golf Ltd product is connected and/or any incompatibility with the products of other manufacturers.

 

Making a Warranty Claim

  1. As proof of purchase a copy of the original invoice or receipt has to be included with the defective product (the proof of purchase has to contain the purchasing date, the product code, and the name of the dealer). Wishbone Golf Ltd reserves the right to refuse free warranty service and to send the product back at the customer's cost, should such a definitive proof of purchase be missing.

  2. A precise description of the defect needs to be included with the product.

  3. The customer may either contact a Wishbone Golf Ltd dealer who is authorised to distribute the product in question or directly contact Wishbone Golf Ltd at customerservice@wishbone.golf

  4. This warranty does not cover transport costs or transport risks resulting from submitting the product to Wishbone Golf Ltd.

 

General Warranty Limitations and Exclusions

Wishbone Golf Ltd is not liable for losses or damages, material or immaterial, such as lost profits, earnings or data resulting from product defects. Furthermore, Wishbone Golf Ltd is not liable for damages occurring on the transport between dealer and customer. Wishbone Golf Ltd does not grant a warranty for products that have not been maintained properly or where maintenance has not been carried out by qualified technical personnel. Wishbone Golf Ltd is not liable for consequential damages resulting from overloading in excess of the maximum 16kg load weight limit or improper maintenance of products.